Returns Policy


Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we're unable to offer you a refund or exchange. We therefore strongly recommend you unpack and try on your rug during this timeframe. 

To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging, fit for resale. If you are unsure, we recommend trying on new rugs over a sheet or stable rug. 

To proceed with a return or exchange, you should use the returns form below;

Beyond this timeframe, we will pay the costs of return only if the products are faulty due to a manufacturing issue affecting use, not from wear and tear, when you will be responsible for the return carriage charges. Goods becoming damaged in your opinion through defective materials should be returned for inspection immediately. Under no circumstances should items be continued to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Accidental damage and general wear and tear are not covered and will not be refunded, whether returned to us or not. 

In the unlikely instance of cosmetic defects, we will cover the return costs, but the rug must remain unused to be eligible. We recommend a recorded delivery service is used in all instances. 

Return costs for confirmed damage or defects following inspection will be refunded to the sum of £6.99.