Returns Policy

Returns

Our returns policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we're unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging, fit for resale. If you are unsure, we recommend trying on new rugs over a sheet. 

To proceed with a return or exchange, you should use the returns form attached to your delivery, or post your item, including your name and order number, to our returns address; MudRugs, Kemble House, Eyton, Leominster, Herefordshire, HR6 0AH.  

We will pay the costs of return only if the products are faulty, otherwise you will be responsible for the return carriage charges. We recommend a recorded delivery service is used in all instances.