FAQ's

Is the belly cover included with the rug? Absolutely, our turnouts are a complete package, with a belly cover as well as alternative traditional surcingles included.
Can your rugs be used without the belly cover? Yes, we also include 2 spare surcingles with our rugs for traditional fastening, useful during dry weather or to let the cover dry.
Should the belly cover be used with surcingles? No, the belly cover and surcingles are designed to be used independently - one or the other.
If I use the belly cover, how tight should I fasten it? The elasticated front and back of the cover should be in light contact with your horses tummy. Optimum fastening in this way avoids straining the fastenings when rolling/moving, but reduces mud/water from splashing inside. User discretion is advised, particularly given the variations in horse breeds and sizes. By fitting our products you assume all responsibility for doing so, MudRugs will not be held liable for associated accidents or injury.
If I use the surcingles, how should I fasten them? The surcingles should be fastened diagonally, crossing under the tummy and leaving approx 4 inches (less for XS sizes, more for XL) between the surcingles and the belly. As they're not elastic, this fit enables extra room for movement, but should not be left loose enough to risk injury. User discretion is advised, particularly given the variations in horse breeds and sizes. By fitting our products you assume all responsibility for doing so, MudRugs will not be held liable for associated accidents or injury.
Can I purchase an extra belly cover, in case I'd like a spare? Yes, we also sell replacement belly covers separately, enabling you to clean/dry one while using the other.
Is it possible to use a larger/smaller belly cover than the one included with my rug? Yes it is. Simply note that our belly covers are grouped into 4 sizes; in order for the fastenings to perfectly align, they're included with their associated rug as follows: S (5ft-5'6), M (5'9-6'3), L (6'6-6'9), XL (7'0-7'3). A smaller/larger belly can still be used and ordered separately if your horse is particularly broad or slim. In addition, in case the matching colour is not in stock, alternative colours or even weights will still fit in the same way.
Can I phone you? MudRugs is an online only business. Enquiries sent to sales@mudrugs.co.uk will be responded to within 24 hours, Monday-Friday. If you believe we haven't responded within this time, please double check your junk/spam email folders before following up.
Can I return my rug if I change my mind? Our returns policy can be found here.
What if my rug gets damaged? In case your rug arrives damaged, please contact us before using it. In case your rug becomes damaged in use it will not be refundable, our returns policy can be found here. We also offer various replacement hardware here.
What type of horses are your rugs best suited to? Our rugs are deep fitting for most, but highly adjustable. Many of our product photos show the diverse fit on a broad chested Friesian, as well as a lighter framed ISH x Welsh. You can visit the Reviews page for a wider variety of horses, and we have plenty of customer reviews, including photos, against most of our rugs (or they can be viewed on one page here).
What locations do you ship to? We ship globally, with rates and timeframes available to view here. Shipping within the UK is the fastest.
Can I leave a review? Yes, customers can leave reviews on our website against the products they have ordered. A review email will be sent 14 days after your order. By doing so, you grant permission for us to reference your feedback when advertising.
Where are your rugs designed and manufactured? Our rugs are designed and sold only by ourselves in the UK. They're manufactured by our partner in India, using carefully selected Indian and Taiwanese materials.
What if I have another question? Please email us at sales@mudrugs.co.uk (be sure to check your junk mailbox/add us to safe senders so you don't miss our response).