FAQ's

  • Is the belly cover included with the rug? Absolutely, our turnouts are a complete package.
  • Can your rugs be used without the belly cover? Yes, we also include spare surcingles with our rugs for traditional fastening, useful during dry weather or to let the cover dry.
  • Should the belly cover be used with surcingles? No, the belly cover and surcingles are designed to be used independently - one or the other. 
  • If I use the belly cover, how tight should I fasten it? The elasticated front and back of the cover should be in light contact with your horses tummy.
  • If I use the surcingles, how should I fasten them? The surcingles should be fastened diagonally, crossing under the tummy allowing a little more room since they're not elastic, just as you would fasten a traditional rug. 
  • Can I purchase an extra belly cover, in case I'd like a spare? Yes, we also sell replacement belly covers separately, enabling you to clean/dry one while using the other. 
  • Is it possible to use a larger/smaller belly cover than the one included with my rug? Yes it is. Simply note that our belly covers are grouped into 4 sizes; in order for the fastenings to perfectly align, they're included with their associated rug as follows: S (5ft-5'6), M (5'9-6'3), L (6'6-6'9), XL (7'0-7'3). A smaller/larger belly can still be used if your horse is particularly broad or slim.  
  • Can I phone you? MudRugs is an online only business. Enquiries sent to sales@mudrugs.co.uk will be responded to within 24 hours, Monday-Friday. If you believe we haven't responded within this time, please double check your junk/spam email folders before following up. 
  • Can I return my rug if I change my mind? Our returns policy can be found here.
  • What if my rug gets damaged? In case your rug arrives damaged, please contact us before using it. In case your rug becomes damaged in use, our returns policy can be found here. We also offer various replacement hardware here. 
  • What type of horse are your rugs best suited to? Our rugs are deep fitting, but highly adjustable. Most of our product photos show the fit on a broad Friesian, as well as a lighter framed ISH x Welsh. You can visit the Reviews page for a wider variety of horses, and we have plenty of customer reviews, including photos, against most of our rugs (or they can be viewed on one page here). 
  • What locations do you ship to? We ship globally, with rates and timeframes available to view here. 
  • Can I leave a review? Yes, customers can leave reviews on our website against the products they have ordered. A review email will be sent 14 days after your order. By doing so, you grant permission for us to reference your feedback when advertising. 
  • Where are your rugs designed and manufactured? Our rugs are designed and sold only by ourselves in the UK. They're manufactured by our partner in India, using carefully selected Indian and Taiwanese materials.  
  • What if I have another question? Please email us at sales@mudrugs.co.uk (be sure to check your junk mailbox/add us to safe senders so you don't miss our response).