Is the belly cover included with the rug? Absolutely, our turnouts are a complete package.
Can your rugs be used without the belly cover? Yes, we also include spare surcingles with our rugs for traditional fastening, useful during dry weather or while the cover is being washed.
Can I purchase an extra belly cover, in case I'd like a spare? Yes, we also sell replacement belly covers separately, enabling you to clean one while using the other.
Is it possible to purchase a larger/smaller belly cover than the one included with my rug? Our belly covers are grouped into 4 sizes. In order for the fastenings to correctly align, they must be used with the associated rug sizes - as follows: S (5ft-5'6), M (5'9-6'3), L (6'6-7ft), XL (7'3)
What type of horse are your rugs best suited to? Our rugs are deep fitting, but highly adjustable at the chest, neck and belly. Within our product information you will find images of a Friesian, a yearling sport horse and a native pony to display the diverse fit.
Are the different rug weights the same size? While the rugs are cut to the same size across each design - the filling will affect the room your horse has. If your horse is between sizes we'd recommend to choose the smaller in our lightweights, but the larger in our heavyweights.
What if I order the wrong size? We accept returns and exchanges within 14 days of your purchase, provided they are in their original condition. If you’re unsure, we recommend to try the rug over a clean rug/sheet, rather than directly on your horse.
How long is the delivery time? We endeavor to ship orders within 1 working day. Delivery is usually 1-2 working days thereafter (for UK mainland), although this is not guaranteed. Delivery to Europe or the UK islands may be slightly longer, but all orders will be tracked.
What locations do you ship to? We ship throughout the UK and Europe. For the UK there is a £4.99 charge for Express delivery, for UK Islands, Northern Ireland and Europe a £9.99 surcharges applies surcharge. There are delivery discounts for multi-product orders. For any other location, please ask us for a delivery quote.
Where are your rugs designed and manufactured? Our rugs are designed only by ourselves in the UK. They're then manufactured in India, using carefully selected Indian and Taiwanese materials.
What if I have another question? Please email us at email@example.com (be sure to check your junk mailbox/add us to safe senders so you don't miss any responses).
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